Last updated: 30 September 2026
Hillsborough Vape Lounge Limited
568 Langsett Road
Hillsborough
Sheffield
S6 2LX
Email: info.hillsboroughvapelounge@gmail.com
Telephone: 0114 453 9746
1. Age-Restricted Products
Hillsborough Vape Lounge sells products that are subject to legal age restrictions, including vaping and nicotine products.
By placing an order for an age-restricted product, you confirm that you meet the applicable legal age requirement for the product you are purchasing.
We will comply with all applicable UK laws and regulations relating to the sale of age-restricted products.
2. Age Verification
We use age-verification procedures to help ensure that age-restricted products are only sold to customers who meet the applicable age requirement.
We use AgeOnce as part of our online age-verification process.
AgeOnce provides an age-verification service which can use identity document and biometric checks to establish whether a customer meets the required age threshold.
Age verification may be required before an order containing age-restricted products can be completed or processed.
3. How AgeOnce Verification Works
Where AgeOnce verification is required, you will be directed through the AgeOnce verification process.
Depending on the verification process, you may be asked to provide information from a suitable identity document and complete a biometric or facial verification check.
AgeOnce states that original identity-document and face images are processed temporarily for verification and are not retained as a persistent image library. AgeOnce may retain limited verification information, such as an age-eligibility result, verification information and audit information required for the service.
For further information about how AgeOnce processes personal data, please refer to the AgeOnce Privacy Policy.
4. Verification Results
Our website receives confirmation of whether the required age threshold has been satisfied.
We do not require customers to send copies of identity documents directly to us by email or through our website unless we specifically request information as part of dealing with an order or support issue.
Where our age-verification requirements cannot be satisfactorily completed, we may be unable to process or fulfil an order containing age-restricted products.
5. Failed or Incomplete Verification
An order may not be completed where:
- The required age verification has not been completed.
- The verification process indicates that the required age has not been met.
- The information provided cannot be satisfactorily verified.
- The verification process is abandoned or cannot be completed.
- We have reasonable grounds to believe that the customer does not meet the applicable legal age requirement.
Where an order cannot be fulfilled because the required age verification has not been successfully completed, we may cancel the affected order and refund any payment made, subject to our Refund & Returns Policy and applicable law.
6. Accuracy of Information
Customers are responsible for providing accurate information when placing an order and during the age-verification process.
Attempting to circumvent or manipulate our age-verification procedures may result in an order being refused or cancelled.
We reserve the right to request additional information or verification where reasonably necessary to comply with our legal obligations.
7. Delivery and Collection
Successful online age verification does not necessarily remove the need for further age or identity checks at delivery or collection where these are required.
For Click & Collect orders containing age-restricted products, suitable identification may be requested before the order is handed over.
Delivery services may also have their own requirements for age-restricted products.
8. Privacy and Personal Data
Information relating to age verification is handled in accordance with our Privacy Policy.
Where AgeOnce is used, AgeOnce processes information as part of providing its age-verification service. AgeOnce states that it uses data-minimisation principles and does not retain original identity-document or face images as a persistent image library.
Our Privacy Policy explains how Hillsborough Vape Lounge Limited processes personal data, including information associated with orders and age verification.
9. Refusing an Order
We reserve the right to refuse or cancel an order for an age-restricted product where we cannot establish that the customer meets the applicable legal age requirement or where we have concerns about compliance with applicable laws and regulations.
Nothing in this policy limits or excludes any statutory rights that apply to a customer.
10. Contact Us
If you have any questions about our age-verification procedures, please contact us:
Hillsborough Vape Lounge Limited
568 Langsett Road
Hillsborough
Sheffield
S6 2LX
Email: info.hillsboroughvapelounge@gmail.com
Telephone: 0114 453 9746