Last updated: 30 September 2026
Hillsborough Vape Lounge Limited
568 Langsett Road
Hillsborough
Sheffield
S6 2LX
Email: info.hillsboroughvapelounge@gmail.com
Telephone: 0114 453 9746
1. Delivery Services
We currently offer the following delivery options for online orders:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- Click & Collect
The delivery options and charges available for your order will be shown at checkout.
2. Royal Mail Tracked 24
Royal Mail Tracked 24 is our faster Royal Mail delivery option.
Once your order has been processed and handed over to Royal Mail, delivery is usually within 1–2 working days.
Royal Mail’s formal delivery aim is the next working day when an item is handed over before the applicable acceptance time. However, delivery times are aims and are not guaranteed.
Orders handed over to Royal Mail after the relevant acceptance time may take longer.
Certain postcode areas are subject to different arrangements and may not have a stated delivery target.
3. Royal Mail Tracked 48
Royal Mail Tracked 48 is our standard Royal Mail delivery option.
Once your order has been processed and handed over to Royal Mail, delivery is usually within 2–3 working days.
Royal Mail’s formal delivery aim is 2–3 working days when an item is handed over before the applicable acceptance time. However, delivery times are aims and are not guaranteed.
Orders handed over to Royal Mail after the relevant acceptance time may take longer.
Certain postcode areas are subject to different arrangements and may not have a stated delivery target.
4. Order Processing and Dispatch
Royal Mail delivery times begin once your order has been processed and handed over to Royal Mail.
The delivery times stated above do not include the time required for us to process, verify, pack and prepare your order before handover.
Age verification may be required before an age-restricted order can be processed or dispatched.
We will make reasonable efforts to process and dispatch orders as promptly as possible.
5. Tracking
Royal Mail Tracked 24 and Tracked 48 provide tracking information for your delivery.
Once your order has been dispatched, tracking information may be provided to you where available.
Royal Mail tracking information and estimated delivery information are provided by Royal Mail and may not always be available or completely accurate.
6. Delivery Attempts
Royal Mail normally delivers parcels to the address provided when placing your order.
If a parcel cannot be delivered, Royal Mail may, depending on the service and circumstances, deliver to a suitable safe place or neighbour, or provide instructions for collection or redelivery.
These options are controlled by Royal Mail and may vary depending on the service, delivery address and circumstances.
Where a parcel is taken to a collection location, Royal Mail’s applicable collection period will apply.
7. Delivery Address
It is the customer’s responsibility to provide a complete and accurate delivery address when placing an order.
We cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.
If you realise that your delivery address is incorrect, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.
8. Delayed or Missing Deliveries
If your order has not arrived within the expected delivery period, please contact us so that we can investigate.
Royal Mail has specific procedures and timescales for investigating delayed or missing tracked items. These procedures apply between Royal Mail and the sender and do not restrict your statutory consumer rights.
We will deal with delayed, lost or damaged deliveries in accordance with applicable consumer law and our Refund & Returns Policy.
9. Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where appropriate, we may ask you to provide photographs of the packaging and/or damaged product to assist with our investigation.
Please retain the packaging and contents until we have advised that they are no longer required.
Your statutory consumer rights are not affected.
10. Delivery Restrictions and Exceptions
Royal Mail’s delivery aims do not apply equally to every postcode.
Certain remote and offshore postcode areas have specific delivery arrangements or exclusions.
Royal Mail may also change or suspend services, delivery arrangements or delivery targets in exceptional circumstances.
Delivery may be affected by circumstances outside Royal Mail’s reasonable control, including severe weather, flooding, traffic disruption, mechanical breakdown, blocked roads, industrial action, government action or other exceptional circumstances.
11. Northern Ireland
Additional requirements may apply to shipments between Great Britain and Northern Ireland.
Where applicable, orders may be subject to additional postal, electronic data or other requirements, and delivery times may be affected.
If we are unable to dispatch an order because required information is unavailable, we will contact you where reasonably possible.
12. Click & Collect
Click & Collect orders can be collected from:
Hillsborough Vape Lounge
568 Langsett Road
Hillsborough
Sheffield
S6 2LX
You will be notified when your order is ready for collection.
Please bring your order confirmation when collecting your order.
For age-restricted products, suitable identification and age verification may be required before the order can be handed over.
13. Age-Restricted Deliveries
Our website sells age-restricted products.
We operate age-verification procedures and may require verification before an order can be processed or dispatched.
Customers must be legally entitled to purchase the products ordered.
Where a delivery service requires additional age or identity verification, the delivery service’s applicable procedures will apply.
We reserve the right to refuse or cancel an order where the required age verification cannot be satisfactorily completed.
14. Royal Mail Terms
Royal Mail Tracked 24 and Tracked 48 services are subject to Royal Mail’s applicable terms and conditions.
Royal Mail’s delivery aims, tracking information, estimated delivery windows and notifications are provided on an “aim” basis unless a service is specifically described as guaranteed.
Nothing in this policy removes or limits any statutory consumer rights that apply to your purchase.
15. Contact Us
If you have any questions regarding delivery, please contact us:
Hillsborough Vape Lounge Limited
568 Langsett Road
Hillsborough
Sheffield
S6 2LX
Email: info.hillsboroughvapelounge@gmail.com
Telephone: 0114 453 9746